How does the GiveGrove GiveBack Program work?

With the GiveGrove GiveBack Program, the platform is completely free for organizations to use. Nonprofits can create a professional-looking event website, add auction items, accept donations, and more at no cost. At checkout, GiveGrove asks donors if they would like to leave a voluntary suggested tip. When a donor chooses to tip, GiveGrove shares a portion of that tip back with the host organization as a GiveBack. GiveBack funds are automatically deposited into your bank account every two business days along with your regular payouts.

How does GiveGrove Classic work?

With GiveGrove Classic, you don't pay a dime until you raise money. GiveGrove charges 4% of donations that pass through the platform. Once your event hits $100,000 raised, the fee stops — meaning the maximum fee you'll ever pay is $4,000 per event. You can ask or require donors to cover fees, and GiveGrove has an average donor fee cover rate of 85–90%.

How long does it take to set up an event?

A few minutes. Nonprofits can set up an event in GiveGrove as a demo event or a live event within minutes.

What information do I need to create an event?

You'll need the name of your organization, your bank account information, and the details about your event like the start date and time as well as the event name. That's it.

What will it cost me to use GiveGrove?

GiveGrove's fee is 4% of any transaction that goes through the platform with GiveGrove Classic — so there's no cost to create your event or demo the system. There are no contracts. GiveGrove also gives organizations the ability to ask donors to optionally or require covering the fees, meaning the event can cost an organization nothing. GiveGrove caps its fee at $4,000 per event, after which the fee is set to 0%. The GiveBack Guarantee™ model allows organizations to use the platform at no cost through optional donor tips.

What donor data do I get from my events?

You get the donor's name, email, phone, what item they purchased or donated to, whether they covered fees, and the net amount they paid along with a breakdown of fees and the net to your organization. GiveGrove also shares when that transaction was paid out to your organization with a date and timestamp.

What does GiveGrove do with donor data?

Nothing. Donor information is yours and yours alone. GiveGrove never uses or sells donor data. Organizations always have access to past events and any reports associated with their account.

Are there contracts to use GiveGrove?

There are no contracts to use GiveGrove.

What are the communication features in GiveGrove?

Every event has a text blast feature where you can communicate with donors who have opted in to receive communication from your organization. You also receive an export of everyone's phone and email which you can upload to your email client or CRM to communicate with guests.

I have an event idea and want to talk to someone. How do I reach GiveGrove?

GiveGrove would love to chat. You can reach the team and schedule time to talk at https://givegrove.com/contact.

What does night-of support look like from GiveGrove?

GiveGrove is on-call during your event. You can use the help button on every page of GiveGrove or reach out via email.

What do I receive from GiveGrove after my event?

After every event, you'll receive an email overview showing how your event performed, including the total net to your organization, how many donors covered fees, and your actual cost to use the platform.

GiveGrove Updates: July 2026

Jul 21

Written By Code Works.

We're rolling into the back half of summer with a batch of new platform updates we're excited to share. The most visible one: we've overhauled the item and ticket forms across GiveGrove. They're now consistent everywhere, the fields you need are right up top, and they accept more input formats than before. All of these are to help you build items faster.

That's just the start. Here's everything new this release.

The Updates

🎟️ Live Auction & check-in

See the card on file at check-in. During Live Auction check-in, donors can now see which card is already on file, so you can move people through the line faster and with fewer surprises. If it’s outdate, they get a prompt to update the card before continuing.

More reliable card-on-file payments. We updated check-in card handling to use Stripe's latest payments technology, making saved-card charges more dependable on event night.

📝 Item & ticket setup

Cleaner item and ticket forms. We reorganized the forms so required fields come first, and rolled in four smaller fixes to make setup faster and less error-prone.

Type dollar amounts naturally. You can now enter values with dollar signs and commas (like $1,500) directly on item forms. GiveGrove handles the formatting for you.

Ticket images stay put. Editing a ticket no longer accidentally removes its image when you weren't changing the image at all. We also updated the default images to for ticketing to make it more clear if it’s a single ticket or a ticket package.

💸 Bidding & sign-up

Outbid texts take bidders straight to the item. When a supporter gets an outbid alert, tapping it now opens the exact item they were outbid on, making it effortless to jump back in and bid again.

Smoother phone sign-up. We fixed an issue where signing up by phone could wipe out an email or phone number a supporter had already typed. Their info now sticks.

🔒 Account security & other updates

Bank account change alerts. Your organization (and GiveGrove) now gets an email alert any time its connected bank account is changed. We want to make sure that you information is safe and this additional heads up will allow us and you to make sure your information is safe.

We also improved marketing attribution (capturing how supporters found your event from the moment they arrive) and updated our deployment tooling to keep GiveGrove fast, stable, and secure.

Planning for the Fall?

GiveGrove wants to grow and help more organizations. We are working on better marketing and making it easier for new users to experiment with GiveGrove before creating their first event. Our next major update will allow users to create a new event without creating an account. This exploration allows us to play with the idea of allowing all users to not have an account to donate.

Thank you for being part of the GiveGrove community & thanks for trusting GiveGrove with your fundraisers! Question? Email us at info@givegrove.com

Code Works.