Question 1

How does the GiveGrove GiveBack Program work?

Accepted Answer

With the GiveGrove GiveBack Program, the platform is completely free for organizations to use. Nonprofits can create a professional-looking event website, add auction items, accept donations, and more at no cost. At checkout, GiveGrove asks donors if they would like to leave a voluntary suggested tip. When a donor chooses to tip, GiveGrove shares a portion of that tip back with the host organization as a GiveBack. GiveBack funds are automatically deposited into your bank account every two business days along with your regular payouts.

Question 2

How does GiveGrove Classic work?

Accepted Answer

With GiveGrove Classic, you don't pay a dime until you raise money. GiveGrove charges 4% of donations that pass through the platform. Once your event hits $100,000 raised, the fee stops — meaning the maximum fee you'll ever pay is $4,000 per event. You can ask or require donors to cover fees, and GiveGrove has an average donor fee cover rate of 85–90%.

Question 3

How long does it take to set up an event?

Accepted Answer

A few minutes. Nonprofits can set up an event in GiveGrove as a demo event or a live event within minutes.

Question 4

What information do I need to create an event?

Accepted Answer

You'll need the name of your organization, your bank account information, and the details about your event like the start date and time as well as the event name. That's it.

Question 5

What will it cost me to use GiveGrove?

Accepted Answer

GiveGrove's fee is 4% of any transaction that goes through the platform with GiveGrove Classic — so there's no cost to create your event or demo the system. There are no contracts. GiveGrove also gives organizations the ability to ask donors to optionally or require covering the fees, meaning the event can cost an organization nothing. GiveGrove caps its fee at $4,000 per event, after which the fee is set to 0%. The GiveBack Guarantee™ model allows organizations to use the platform at no cost through optional donor tips.

Question 6

What donor data do I get from my events?

Accepted Answer

You get the donor's name, email, phone, what item they purchased or donated to, whether they covered fees, and the net amount they paid along with a breakdown of fees and the net to your organization. GiveGrove also shares when that transaction was paid out to your organization with a date and timestamp.

Question 7

What does GiveGrove do with donor data?

Accepted Answer

Nothing. Donor information is yours and yours alone. GiveGrove never uses or sells donor data. Organizations always have access to past events and any reports associated with their account.

Question 8

Are there contracts to use GiveGrove?

Accepted Answer

There are no contracts to use GiveGrove.

Question 9

What are the communication features in GiveGrove?

Accepted Answer

Every event has a text blast feature where you can communicate with donors who have opted in to receive communication from your organization. You also receive an export of everyone's phone and email which you can upload to your email client or CRM to communicate with guests.

Question 10

I have an event idea and want to talk to someone. How do I reach GiveGrove?

Accepted Answer

GiveGrove would love to chat. You can reach the team and schedule time to talk at https://givegrove.com/contact.

Question 11

What does night-of support look like from GiveGrove?

Accepted Answer

GiveGrove is on-call during your event. You can use the help button on every page of GiveGrove or reach out via email.

Question 12

What do I receive from GiveGrove after my event?

Accepted Answer

After every event, you'll receive an email overview showing how your event performed, including the total net to your organization, how many donors covered fees, and your actual cost to use the platform.