How does the GiveGrove GiveBack Program work?

With the GiveGrove GiveBack Program, the platform is completely free for organizations to use. Nonprofits can create a professional-looking event website, add auction items, accept donations, and more at no cost. At checkout, GiveGrove asks donors if they would like to leave a voluntary suggested tip. When a donor chooses to tip, GiveGrove shares a portion of that tip back with the host organization as a GiveBack. GiveBack funds are automatically deposited into your bank account every two business days along with your regular payouts.

How does GiveGrove Classic work?

With GiveGrove Classic, you don't pay a dime until you raise money. GiveGrove charges 4% of donations that pass through the platform. Once your event hits $100,000 raised, the fee stops — meaning the maximum fee you'll ever pay is $4,000 per event. You can ask or require donors to cover fees, and GiveGrove has an average donor fee cover rate of 85–90%.

How long does it take to set up an event?

A few minutes. Nonprofits can set up an event in GiveGrove as a demo event or a live event within minutes.

What information do I need to create an event?

You'll need the name of your organization, your bank account information, and the details about your event like the start date and time as well as the event name. That's it.

What will it cost me to use GiveGrove?

GiveGrove's fee is 4% of any transaction that goes through the platform with GiveGrove Classic — so there's no cost to create your event or demo the system. There are no contracts. GiveGrove also gives organizations the ability to ask donors to optionally or require covering the fees, meaning the event can cost an organization nothing. GiveGrove caps its fee at $4,000 per event, after which the fee is set to 0%. The GiveBack Guarantee™ model allows organizations to use the platform at no cost through optional donor tips.

What donor data do I get from my events?

You get the donor's name, email, phone, what item they purchased or donated to, whether they covered fees, and the net amount they paid along with a breakdown of fees and the net to your organization. GiveGrove also shares when that transaction was paid out to your organization with a date and timestamp.

What does GiveGrove do with donor data?

Nothing. Donor information is yours and yours alone. GiveGrove never uses or sells donor data. Organizations always have access to past events and any reports associated with their account.

Are there contracts to use GiveGrove?

There are no contracts to use GiveGrove.

What are the communication features in GiveGrove?

Every event has a text blast feature where you can communicate with donors who have opted in to receive communication from your organization. You also receive an export of everyone's phone and email which you can upload to your email client or CRM to communicate with guests.

I have an event idea and want to talk to someone. How do I reach GiveGrove?

GiveGrove would love to chat. You can reach the team and schedule time to talk at https://givegrove.com/contact.

What does night-of support look like from GiveGrove?

GiveGrove is on-call during your event. You can use the help button on every page of GiveGrove or reach out via email.

What do I receive from GiveGrove after my event?

After every event, you'll receive an email overview showing how your event performed, including the total net to your organization, how many donors covered fees, and your actual cost to use the platform.

August / September 2026 - GiveGrove Platform Updates

platform updates

Oct 1

Written By Code Works.

Fall event season is here, and we have a lot to catch you up on. Since our July update we've shipped 16 releases, and the theme is simple: less time building your event, more time running it. You can now copy last year's event instead of starting from scratch, and bulk import items for every module (not just Silent Auction).

The Updates

🔁 Duplicate an event, or start from a template

Creating a new event now starts with a guided wizard and three ways to begin:

Copy an existing event. Bring over everything, or just the event details and home page. If you ran a gala last spring, this year's version can be ready to edit in a few clicks.
Start from a template. Pick the kind of event you're running and we'll turn on the right modules for you.
Start from scratch. The full event form you already know, unchanged.

Copied events keep your dates on the right time and day, even when you copy across a daylight saving change.

Tip: Copying last year's event is a great time to look at what worked. Which items drew the most bids? Which sat at their opening bid? Keep the winners, rethink the rest, and if you'd like a second set of eyes, our team will review your auction with you.

📥 Bulk import for every module

Bulk import used to be a Silent Auction feature. It now works for Voting, Live Auction, Fund a Need and Ticketing too. Fill in a spreadsheet template, preview your items before anything is saved, and choose whether to update existing items or replace them.

For ticketing specifically:

Photos come along. Ticket images carry through import and export.
Export, edit, re-import. A ticket file you export from GiveGrove imports right back in, no column cleanup needed.
Preview what donors see. The import preview shows each ticket exactly as it will appear on your event page.

👋 Try GiveGrove before creating an account

In our July update we said our next major step would let people build an event without an account. That's live. Anyone curious about GiveGrove can now set up an organization, an event, and items with photos, and see how it all looks before signing up. When they're ready, everything they built moves into their new account.

If you know an organization that's been on the fence, this is the easiest way for them to see what GiveGrove can do. Send them our way!

More improvements

💳 Ticketing & checkout

Safer ticket checkout. We added safeguards around ticket purchases: if a ticket order can't be completed after payment goes through, the charge is refunded automatically, and checkout now protects against duplicate charges when a donor taps through quickly.

🖼️ Items & photos

Faster, more dependable item photos. Item photos now load faster and retry automatically if the connection is slow, on both your admin pages and your public event page.

Matching placeholder images. Items without a photo now show the same module-specific placeholder on your public page that you see in the admin editor.

Tip: Items with real photos almost always outperform placeholders. If you have items still showing a placeholder, a quick phone photo is worth adding before bidding opens.

🗓️ Community calendar

Events show where they actually happen. The public "Events in your community" calendar now lists each event by its venue's county, not the host organization's address. If your event is in a different county from your office, local supporters will now find it.

🔒 Account & security

Creator role transfers. If the person who created your organization's account moves on, the GiveGrove team can now transfer the creator role to someone else on your team. Just reach out.

Cleaner names across GiveGrove. Organization and event names are now automatically screened for offensive language.

Tighter storage security. We locked down access to files stored on our platform as an extra layer of protection.

We also made sign-in and sign-up smoother on smaller screens, refreshed the wording on the sign-in screen, and made behind-the-scenes upgrades to keep GiveGrove fast, stable, and secure.

Coming soon: printable bid sheets

Our team is testing printable PDF bid sheets for any module: Silent Auction, Live Auction, Fund a Need, Voting or Tickets. One page per item, ready to set on a table next to the item at your event. If you would like bid sheets for your upcoming event, reach out and let us know!

What's next?

We're working on authless donations. In July we shared that letting people build an event without an account was our first step toward letting any supporter give without one. That first step is live, and now we're building the next one: supporters will be able to donate without having to create an account. Fewer steps between a supporter and their gift means more of them follow through, and we can't wait to share it with you.

Help GiveGrove grow

If you know an organization that would benefit from GiveGrove, please consider referring us. Like, share, or follow us on social media, and we'll follow you back so we can celebrate your success stories too.

Thanks for trusting GiveGrove with your fundraisers! 🍋

platform updatesevent duplicationbulk importsilent auctionticketingproduct news

Code Works.