How does the GiveGrove GiveBack Program work?

With the GiveGrove GiveBack Program, the platform is completely free for organizations to use. Nonprofits can create a professional-looking event website, add auction items, accept donations, and more at no cost. At checkout, GiveGrove asks donors if they would like to leave a voluntary suggested tip. When a donor chooses to tip, GiveGrove shares a portion of that tip back with the host organization as a GiveBack. GiveBack funds are automatically deposited into your bank account every two business days along with your regular payouts.

How does GiveGrove Classic work?

With GiveGrove Classic, you don't pay a dime until you raise money. GiveGrove charges 4% of donations that pass through the platform. Once your event hits $100,000 raised, the fee stops — meaning the maximum fee you'll ever pay is $4,000 per event. You can ask or require donors to cover fees, and GiveGrove has an average donor fee cover rate of 85–90%.

How long does it take to set up an event?

A few minutes. Nonprofits can set up an event in GiveGrove as a demo event or a live event within minutes.

What information do I need to create an event?

You'll need the name of your organization, your bank account information, and the details about your event like the start date and time as well as the event name. That's it.

What will it cost me to use GiveGrove?

GiveGrove's fee is 4% of any transaction that goes through the platform with GiveGrove Classic — so there's no cost to create your event or demo the system. There are no contracts. GiveGrove also gives organizations the ability to ask donors to optionally or require covering the fees, meaning the event can cost an organization nothing. GiveGrove caps its fee at $4,000 per event, after which the fee is set to 0%. The GiveBack Guarantee™ model allows organizations to use the platform at no cost through optional donor tips.

What donor data do I get from my events?

You get the donor's name, email, phone, what item they purchased or donated to, whether they covered fees, and the net amount they paid along with a breakdown of fees and the net to your organization. GiveGrove also shares when that transaction was paid out to your organization with a date and timestamp.

What does GiveGrove do with donor data?

Nothing. Donor information is yours and yours alone. GiveGrove never uses or sells donor data. Organizations always have access to past events and any reports associated with their account.

Are there contracts to use GiveGrove?

There are no contracts to use GiveGrove.

What are the communication features in GiveGrove?

Every event has a text blast feature where you can communicate with donors who have opted in to receive communication from your organization. You also receive an export of everyone's phone and email which you can upload to your email client or CRM to communicate with guests.

I have an event idea and want to talk to someone. How do I reach GiveGrove?

GiveGrove would love to chat. You can reach the team and schedule time to talk at https://givegrove.com/contact.

What does night-of support look like from GiveGrove?

GiveGrove is on-call during your event. You can use the help button on every page of GiveGrove or reach out via email.

What do I receive from GiveGrove after my event?

After every event, you'll receive an email overview showing how your event performed, including the total net to your organization, how many donors covered fees, and your actual cost to use the platform.

GiveGrove Updates: May 2026

May 29

Written By Code Works.

May is one of our busiest fundraising months of the year. We had 21 events, including several first-time events / organizations. Welcome to everyone joining us for the first time, and thank you to everyone who continues to trust GiveGrove with your fundraisers.

With so many events running simultaneously, our team stays focused on keeping the platform stable and your events on track rather than pushing major updates mid-season. That said, we did find time for something new: we hosted our first-ever Silent Auction Webinar this month! Attendance was great and the feedback was overwhelmingly positive. Thank you to everyone who joined us. If you missed it, be sure to check out the details on our next webinar, covering the Live Auction module, below.

If you had an event in the month of May and have thoughts about our service, please consider taking a few minutes to give us feedback! Feedback helps us grow and market!

New login flow, smarter auction defaults, and more.

A Refreshed Login & Signup Experience

We've redesigned the sign-in and sign-up flow to be faster, cleaner, and more consistent across devices. Whether donors are checking in for the first time or admins are logging into the dashboard, the experience now feels polished from the very first screen.

Modernized UI for login and signup
Improved mobile experience — fewer steps, less friction
Consistent branding and layout from landing page to dashboard

Additional Updates & Improvements

🛡️ SILENT AUCTION: Anti-Sniping Is Now On by Default

Anti-sniping automatically extends bidding when a last-minute bid comes in, protecting your auction from a single rushed bid at the very end. This feature has always been available, but we've turned it on by default so every auction starts with the best protection built in.

Bidding windows automatically extend when bids arrive in the final minutes
No setup required — works out of the box for every new event
Can still be adjusted in auction settings if needed

📸 MEDIA: Upload iPhone Photos Directly
GiveGrove now accepts HEIC and HEIF image files. The default format for photos taken on iPhone. No more converting your photos before uploading auction items or event images.

Drag-and-drop or upload HEIC/HEIF files from your phone or desktop
Converts automatically — donors see standard web-friendly images
Works across item images, event banners, and media uploads

📊 ANALYTICS: Building Better Insights

We've made improvements to how GiveGrove tracks donor activity behind the scenes by connecting more of the dots between how donors find your event and what they do once they arrive. We're excited to share more about what this unlocks for your reporting in the months ahead.

Improved attribution so you can see which links and campaigns drive donations
UTM parameter support for orgs using email or social campaigns
Lays the groundwork for smarter event performance reporting coming soon

Planning for the Fall?

We know that planning a fundraiser is not something done on a whimsy. If you want to get a headstart on your event, get the QR code ready for your flyers, or just want to experiment with design options, feel free to create your event now or please help refer us to other new organizations. We are working on outreach but the best onboarding is referral.

Next Webinar: Live Auction

I’ve started working on the next Webinar reviewing our Live Auction data! This webinar will be shorter than the first one and will focus more on “Is a Live Auction right for you?, What successful organizations do for Live Auctions, and Trends that we see from the most successful Live Auction events.”

Save the Date: Thursday, June 25th, 10am and Noon Eastern.

Since we have time, if neither of those times work for you, let me know and if we get enough interest, I’ll host an evening session again. After Live Auction, We’ll go into Ticketing and Voting, and the AI / Research, and Nonprofit Design for future topics. If there is another topic you want us to cover, let us know at David@givegrove.com

As always, we appreciate your trust. Many of these updates come directly from conversations with organizations like yours. If you have questions or would like a quick walkthrough of any new features, feel free to reach out to our team.

Thank you for being part of the GiveGrove community & thanks for trusting GiveGrove with your fundraisers!

Code Works.