How does the GiveGrove GiveBack Program work?

With the GiveGrove GiveBack Program, the platform is completely free for organizations to use. Nonprofits can create a professional-looking event website, add auction items, accept donations, and more at no cost. At checkout, GiveGrove asks donors if they would like to leave a voluntary suggested tip. When a donor chooses to tip, GiveGrove shares a portion of that tip back with the host organization as a GiveBack. GiveBack funds are automatically deposited into your bank account every two business days along with your regular payouts.

How does GiveGrove Classic work?

With GiveGrove Classic, you don't pay a dime until you raise money. GiveGrove charges 4% of donations that pass through the platform. Once your event hits $100,000 raised, the fee stops — meaning the maximum fee you'll ever pay is $4,000 per event. You can ask or require donors to cover fees, and GiveGrove has an average donor fee cover rate of 85–90%.

How long does it take to set up an event?

A few minutes. Nonprofits can set up an event in GiveGrove as a demo event or a live event within minutes.

What information do I need to create an event?

You'll need the name of your organization, your bank account information, and the details about your event like the start date and time as well as the event name. That's it.

What will it cost me to use GiveGrove?

GiveGrove's fee is 4% of any transaction that goes through the platform with GiveGrove Classic — so there's no cost to create your event or demo the system. There are no contracts. GiveGrove also gives organizations the ability to ask donors to optionally or require covering the fees, meaning the event can cost an organization nothing. GiveGrove caps its fee at $4,000 per event, after which the fee is set to 0%. The GiveBack Guarantee™ model allows organizations to use the platform at no cost through optional donor tips.

What donor data do I get from my events?

You get the donor's name, email, phone, what item they purchased or donated to, whether they covered fees, and the net amount they paid along with a breakdown of fees and the net to your organization. GiveGrove also shares when that transaction was paid out to your organization with a date and timestamp.

What does GiveGrove do with donor data?

Nothing. Donor information is yours and yours alone. GiveGrove never uses or sells donor data. Organizations always have access to past events and any reports associated with their account.

Are there contracts to use GiveGrove?

There are no contracts to use GiveGrove.

What are the communication features in GiveGrove?

Every event has a text blast feature where you can communicate with donors who have opted in to receive communication from your organization. You also receive an export of everyone's phone and email which you can upload to your email client or CRM to communicate with guests.

I have an event idea and want to talk to someone. How do I reach GiveGrove?

GiveGrove would love to chat. You can reach the team and schedule time to talk at https://givegrove.com/contact.

What does night-of support look like from GiveGrove?

GiveGrove is on-call during your event. You can use the help button on every page of GiveGrove or reach out via email.

What do I receive from GiveGrove after my event?

After every event, you'll receive an email overview showing how your event performed, including the total net to your organization, how many donors covered fees, and your actual cost to use the platform.

October 2026 - Platform Updates

platform updates

Nov 3

Written by Code Works.

October was a big month. Since our last update we’ve shipped 6 releases, and the theme is making it easier for your supporters to give. In our last email we promised donors would be able to give without an account. That’s live, and we added monthly giving too. Read below. Happy Fundraising!

The Updates

🙌 No-Account Giving

Supporters can now give without creating a GiveGrove account. It works for:

Donate Now
Fund a Need
Voting

Donors enter their card and give. After their gift, they’re offered the option to create an account, but they don’t have to. Fewer steps between a supporter and their gift means more of them follow through.

Silent Auction, Live Auction and Ticketing still require an account. We’re looking at whether those modules should go no-account too, or whether an account still makes the most sense given everything that goes into them. Our goal is to let people buy tickets without an account in the next few months.

🔁 Monthly giving

Your supporters can now turn a one-time gift into a monthly one.

A simple choice. Donate Now has a One-time / Monthly toggle.
Donor’s schedule. Donors pick their charge day and how long to give: 6, 12 or 24 months, or ongoing.
Easy for donors to manage. Supporters can see and manage their monthly gifts from their profile.
A receipt every month. Donors get an email receipt for each monthly gift and can download a PDF receipt anytime. If a card payment fails, they get an email with a link to fix it.
Year-end ready. Donors can download a yearly giving statement as a PDF or CSV, and their giving history shows each monthly gift with a total for the year.
Easy for you to track. A new Recurring Donations page in your admin shows your monthly donors, their status and recent charges, and you can export it all to CSV. You’ll also get an email each time a monthly gift is charged.

Tip: Monthly donors are some of the most loyal supporters an organization can have. Consider mentioning monthly giving from the stage or in your event emails.👋 Try GiveGrove before creating an account

In our July update we said our next major step would let people build an event without an account. That's live. Anyone curious about GiveGrove can now set up an organization, an event, and items with photos, and see how it all looks before signing up. When they're ready, everything they built moves into their new account.

If you know an organization that's been on the fence, this is the easiest way for them to see what GiveGrove can do. Send them our way!

More improvements

🔨 Silent Auction

Recharge Winner, your choice of card. If a winner’s card is declined, you can now choose which of their saved cards to charge instead of retrying the declined one.

Hidden pages still close. If you unpublish your Silent Auction page, winners are still charged when the auction closes, and hidden items are never charged. You’ll also see a reminder that hiding the page doesn’t end bidding.

Better on phones. The Silent Auction admin page now fits on a phone held upright, so the item menu (including Recharge Winner) is always in reach.

🖼️ Sharper banners

Event and organization banners now save at a higher resolution (3000 x 1000), so they look crisp on large and high-resolution screens.

Tip: Banners you uploaded before this change keep their old resolution. If yours looks a little soft, upload it again to get the sharper version.

🧭 Event wizard

The new-event wizard got a cleaner layout, so copying last year’s event is easier to read and use.

📝 Printable bid sheets are ready

Last month we told you our team was testing printable bid sheets. They’re done, and we can make them for your next event.

Any module. Silent Auction, Live Auction, Fund a Need, Voting or Tickets.
One page per item. Each sheet shows the item’s photo, name and description, ready to set on a table next to the item.
Your look. We can use your logo and colors, and choose which details show, like starting bid, market value or who donated it.

If you’d like bid sheets for your upcoming event, reply to this email and our team will put them together for you.

What's next?

Next up, our team is reviewing and updating the Fund a Need module. If you’ve used Fund a Need at your event and have ideas for what would make it work better for you or your donors, reply to this email. We’d love to hear from you.

Help GiveGrove grow

If you know an organization that would benefit from GiveGrove, please consider referring us. Like, share, or follow us on social media, and we’ll follow you back so we can celebrate your success stories too.

Would you leave us a review on G2? When nonprofits compare fundraising platforms, G2 is one of the first places they look, and it’s a source search engines and AI tools rely on too. A few honest sentences about your experience helps other organizations find us. Reply to this email and we’ll send you the link.

Thanks for trusting GiveGrove with your fundraisers! 🍋

platform updatesevent duplicationbulk importsilent auctionticketingproduct news

Code Works.