How does the GiveGrove GiveBack Program work?

With the GiveGrove GiveBack Program, the platform is completely free for organizations to use. Nonprofits can create a professional-looking event website, add auction items, accept donations, and more at no cost. At checkout, GiveGrove asks donors if they would like to leave a voluntary suggested tip. When a donor chooses to tip, GiveGrove shares a portion of that tip back with the host organization as a GiveBack. GiveBack funds are automatically deposited into your bank account every two business days along with your regular payouts.

How does GiveGrove Classic work?

With GiveGrove Classic, you don't pay a dime until you raise money. GiveGrove charges 4% of donations that pass through the platform. Once your event hits $100,000 raised, the fee stops — meaning the maximum fee you'll ever pay is $4,000 per event. You can ask or require donors to cover fees, and GiveGrove has an average donor fee cover rate of 85–90%.

How long does it take to set up an event?

A few minutes. Nonprofits can set up an event in GiveGrove as a demo event or a live event within minutes.

What information do I need to create an event?

You'll need the name of your organization, your bank account information, and the details about your event like the start date and time as well as the event name. That's it.

What will it cost me to use GiveGrove?

GiveGrove's fee is 4% of any transaction that goes through the platform with GiveGrove Classic — so there's no cost to create your event or demo the system. There are no contracts. GiveGrove also gives organizations the ability to ask donors to optionally or require covering the fees, meaning the event can cost an organization nothing. GiveGrove caps its fee at $4,000 per event, after which the fee is set to 0%. The GiveBack Guarantee™ model allows organizations to use the platform at no cost through optional donor tips.

What donor data do I get from my events?

You get the donor's name, email, phone, what item they purchased or donated to, whether they covered fees, and the net amount they paid along with a breakdown of fees and the net to your organization. GiveGrove also shares when that transaction was paid out to your organization with a date and timestamp.

What does GiveGrove do with donor data?

Nothing. Donor information is yours and yours alone. GiveGrove never uses or sells donor data. Organizations always have access to past events and any reports associated with their account.

Are there contracts to use GiveGrove?

There are no contracts to use GiveGrove.

What are the communication features in GiveGrove?

Every event has a text blast feature where you can communicate with donors who have opted in to receive communication from your organization. You also receive an export of everyone's phone and email which you can upload to your email client or CRM to communicate with guests.

I have an event idea and want to talk to someone. How do I reach GiveGrove?

GiveGrove would love to chat. You can reach the team and schedule time to talk at https://givegrove.com/contact.

What does night-of support look like from GiveGrove?

GiveGrove is on-call during your event. You can use the help button on every page of GiveGrove or reach out via email.

What do I receive from GiveGrove after my event?

After every event, you'll receive an email overview showing how your event performed, including the total net to your organization, how many donors covered fees, and your actual cost to use the platform.

GiveGrove Updates: April 2026

Apr 21

Written By Code Works.

This month's updates focus on giving the admin team more control, making silent auctions easier to manage, and improving how donations are collected. Here's everything that shipped in April.

⭐ Feature Highlight: SILENT AUCTION: Edit Auction Items Directly

Organization and event admins can now edit silent auction item names, display order, and descriptions without needing to contact support. This gives your team full control over how items appear to bidders.

Rename auction items at any time
Reorder items to highlight your most important items
Update item descriptions directly in the admin panel

Additional Updates & Improvements

💳 PAYMENTS & DONATIONS: Cover Fees & Tip Options in Admin Charges

When your admin team processes a manual charge, donors can now be offered the option to cover the processing fee or add a tip — meaning more of every dollar goes directly to your cause.

Available in the admin charge modal for one-time payments
Donors choose whether to cover fees, keeping your net revenue higher
Also fixed a display bug where the cover fees toggle wasn't showing correctly in some cases

🧭 EVENT MANAGEMENT: Smarter Event URL Handling

Pasting links into your event setup just got more reliable. GiveGrove now automatically detects and cleans up URLs to prevent broken or malformed links from appearing on your event pages.

Reduces errors when adding website links to events
Links are sanitized automatically, no manual cleanup needed

👾 BUG FIXES & PERFORMANCE: Under the Hood

A few smaller fixes that make GiveGrove more stable and easier to use:

Fixed navigation errors that some admins were seeing in certain account views
Improved background session monitoring (anonymous) to help our team diagnose and fix issues faster on your behalf

📊 Better Report and Transactional data

We have greatly improved our reporting on the backend of GiveGrove. We are excited to share some of those updates with you in the coming months! Look out for our April blog post where we will have some webinars for you to attend to learn more about what makes a successful auction!

As always, we appreciate your feedback! Many of these updates come directly from conversations with organizations like yours. If you have questions or would like a quick walkthrough of any new features, feel free to reach out to our team.

Thank you for being part of the GiveGrove community & thanks for trusting GiveGrove with your fundraisers!

Code Works.

GiveGrove Updates: April 2026

⭐ Feature Highlight: SILENT AUCTION: Edit Auction Items Directly

Additional Updates & Improvements

📣 March 2026 - Platform Updates